Customer experience

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904 results matching, customer experience

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Awarded contractPublished 2 February 2022
Durham History Centre - Collection Integration and Artificial Intelligence
Durham County Council, National Lottery Heritage FundSupplier(s) TPXimpact LimitedAwarded 2 February 2022
£110,000
Expired contract, expired 1 February 2025Published 1 March 2022
Telephony Service Voice Artist
HM Revenue & Customs (HMRC)Supplier(s) Mazaru LtdIT services: consulting, software development, Internet and supportAwarded 1 February 2022
£120,000
Expired contract, expired 30 January 2025Published 7 February 2023
Website Consolidation Project
Stonewater LtdSupplier(s) MANIFESTO DIGITAL LIMITEDWorld wide web (www) site design servicesAwarded 31 January 2022
£180,000
Expired contract, expired 31 March 2022Published 28 January 2022
DaaS Telemetry Discovery
Department For Work and Pensions (DWP)Supplier(s) Deloitte LLPIT services: consulting, software development, Internet and supportAwarded 31 January 2022
£298,200
Expired contract, expired 17 January 2026Published 24 February 2022
Eforms and Customer Experience Platform
Nottingham City CouncilSupplier(s) Granicus-Firmstep LtdInformation technology servicesAwarded 18 January 2022
£81,575
Awarded contractPublished 14 January 2022
Education Authority Online Schools Admissions
Education Authority Northern IrelandSupplier(s) Version 1 Solutions LimitedAwarded 14 January 2022
£1,250,000
Expired contract, expired 29 June 2022Published 2 February 2022
Research Specification into customers' experience of the Profit Diversion Compliance Facility & the Diverted Profits Investigation Approach
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchResearch and development services and related consultancy servicesAwarded 11 January 2022
£50,000
Awarded contractPublished 11 January 2022
Great Orme Tramway Development
Conwy County Borough CouncilSupplier(s) Caulmert LtdArchitectural, construction, engineering and inspection servicesAwarded 10 January 2022
Value not stated
Expired contract, expired 31 March 2023Published 6 January 2022
Ride quality initiatives to improve customer experience
National Highways LimitedSupplier(s) FUTRAN Joint VentureResearch and development services and related consultancy servicesAwarded 6 January 2022
£259,776.46
Expired contract, expired 3 January 2024Published 7 February 2022
HMCTS Reform Interactive Voice Response Recordings Contract
Ministry of JusticeSupplier(s) Temple Interactive Media LimitedSound recordingsAwarded 4 January 2022
£100,000
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Expired contract, expired 31 March 2022Published 6 October 2022
Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales
Water Services Regulation Authority (Ofwat)Supplier(s) Thinks Insight and Strategy (Britain Thinks) LimitedMarket research servicesAwarded 4 January 2022
£54,500
Awarded contractPublished 21 December 2021
West Northamptonshire Council Target Operating Model NASS
West Northamptonshire CouncilSupplier(s) Newton EuropeSocial servicesAwarded 21 December 2021
£6,470,000
Expired contract, expired 17 December 2024Published 17 December 2021
21 065 Contact Centre as a Service (CCaaS)
Cheshire East CouncilSupplier(s) BUSINESS SYSTEMS (U.K.) LIMITEDIT software packageAwarded 17 December 2021
£881,733
Expired contract, expired 31 March 2023Published 24 January 2022
ITEP0175 - Digital Roads – Digital Change Office
National Highways LimitedSupplier(s) Deloitte LLPAwarded 15 December 2021
£1,230,000
Awarded contractPublished 21 December 2021
Domestic Water Saving Audits
NORTHUMBRIAN WATER GROUP LIMITEDSupplier(s) Aqualogic (WC) LtdConsulting services for water-supply and waste consultancyAwarded 14 December 2021
2,300,000
Expired contract, expired 13 June 2022Published 8 December 2021
Planning Improvement Consultancy - A820
Swale Borough CouncilSupplier(s) MondremGeneral management consultancy servicesAwarded 13 December 2021
£62,692
Awarded contractPublished 3 February 2022
Partial Shop Refits at National Museum Cardiff and Big Pit
Amgueddfa Cymru — National Museum WalesSupplier(s) Concept Display Systems SW LTDDesign consultancy servicesAwarded 26 November 2021
£50,000
Awarded contractPublished 25 November 2021
Customer Experience Programme
Network RailSupplier(s) Labinah Management Training Ltd t/a SignalCXMarketing management consultancy servicesAwarded 25 November 2021
£2,000,000
Expired contract, expired 30 June 2022Published 1 December 2021
Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy
HM Revenue & Customs (HMRC)Supplier(s) Verian Group UK LtdResearch and development services and related consultancy servicesAwarded 24 November 2021
£170,000
Expired contract, expired 15 November 2024Published 18 November 2021
Leisure Management Software and Access Control
Chesterfield Borough CouncilSupplier(s) Gladstone LimitedAccess control systemAwarded 15 November 2021
£313,550.06

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
47
£22.3m
HM Revenue & Customs (HMRC)
46
£2.5bn
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Durham History Centre - Collection Integration and Artificial Intelligence

Telephony Service Voice Artist

Website Consolidation Project

DaaS Telemetry Discovery

Eforms and Customer Experience Platform

Education Authority Online Schools Admissions

Research Specification into customers' experience of the Profit Diversion Compliance Facility & the Diverted Profits Investigation Approach

Great Orme Tramway Development

Ride quality initiatives to improve customer experience

HMCTS Reform Interactive Voice Response Recordings Contract

Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales

West Northamptonshire Council Target Operating Model NASS

21 065 Contact Centre as a Service (CCaaS)

ITEP0175 - Digital Roads – Digital Change Office

Domestic Water Saving Audits

Planning Improvement Consultancy - A820

Partial Shop Refits at National Museum Cardiff and Big Pit