Customer experience

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902 results matching, customer experience

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Expired contract, expired 31 May 2024Published 28 December 2023
Piloting approaches to capturing customer experience in the water sector for PR24
Water Services Regulation Authority (Ofwat)Supplier(s) Accent Marketing and Research LtdDesign and execution of research and developmentAwarded 14 December 2023
£183,117
Awarded contract, expiring 12 August 2028Published 13 February 2024
Digital Experience and Digital Enablement
National Savings and InvestmentsSupplier(s) IBM UNITED KINGDOM LIMITEDDeposit servicesAwarded 13 December 2023
£99,835,217
Expired contract, expired 5 December 2024Published 22 July 2024
SWIFT Technical Architect
West Midlands Combined AuthoritySupplier(s) Waterman AspenRailway transport servicesAwarded 6 December 2023
£203,800
Awarded contractPublished 5 December 2023
Provision Of Contact Centre Services Including Associated Software Solutions
National Transport AuthoritySupplier(s) Capita Customer Solutions LtdSupporting services for the governmentAwarded 5 December 2023
Value not stated
Awarded contractPublished 28 November 2023
Augmentation Framework
Leeds City CouncilSupplier(s) Fujitsu Services Ltd, TPXimpact Limited, Aire Logic LimitedIT services: consulting, software development, Internet and supportAwarded 28 November 2023
Value not stated
Expired contract, expired 20 November 2025Published 19 July 2023
LNER Web & App Development and Support
London North Eastern Railway LimitedSupplier(s) Softwire Technology LimitedAwarded 20 November 2023
12,000,000
Expired contract, expired 20 March 2024Published 28 September 2023
RM1043.8-1-LONDON BOROUGH OF WALTHAM FOREST - Digital and Data strategies 2024-27
London Borough of Waltham ForestSupplier(s) Methods Business and Digital Technology LtdAwarded 20 November 2023
110,000
Expired contract, expired 16 February 2024Published 7 December 2023
Change Management Support
Government Property AgencySupplier(s) Jones Lang LaSalleResearch and development services and related consultancy servicesAwarded 16 November 2023
£25,650
Awarded contractPublished 21 December 2023
Digital Experience and Digital Enablement
National Savings and InvestmentsSupplier(s) IBM UNITED KINGDOM LIMITEDE-mail systemAwarded 13 November 2023
£99,835,217
Awarded contractPublished 17 November 2023
Contact Centre Services
Transport for WalesSupplier(s) Journeycall Limited,Call centreAwarded 9 November 2023
£1,500,000
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Expired contract, expired 2 November 2025Published 24 November 2023
Service Modernisation Programme
Department For Work and Pensions (DWP)Supplier(s) IFF ResarchResearch and development services and related consultancy servicesAwarded 3 November 2023
£720,494.1
Awarded contractPublished 7 November 2023
Website Services for Ayrshire College
Ayrshire CollegeSupplier(s) Bright SignalsInternet servicesAwarded 24 October 2023
£77,200
Awarded contractPublished 2 November 2023
NCC830B BEST Transformation Delivery Partner
Northumberland County CouncilSupplier(s) Deloitte LLPBusiness and management consultancy and related servicesAwarded 19 October 2023
£2,886,110.41
Awarded contract, expiring in 2 weeksPublished 11 December 2023
Customer Experience Measurement Partner
East West Railway Company LtdSupplier(s) Walnut Unlimited Ltd (trading as ICM Unlimited)Research and development services and related consultancy servicesAwarded 18 October 2023
£792,000
Awarded contract, expiring in 12 monthsPublished 13 November 2023
Visa and Citizenship Application Services - Lot 1 - Africa and Middle East
Home OfficeSupplier(s) VF Worldwide Holdings LimitedGeneral public servicesAwarded 18 October 2023
£316,000,000
Awarded contract, expiring in 12 monthsPublished 13 November 2023
Visa and Citizenship Application Services - Lot 3 - China and Taiwan
Home OfficeSupplier(s) VF Worldwide Holdings LimitedGeneral public servicesAwarded 18 October 2023
£147,000,000
Awarded contract, expiring in 12 monthsPublished 13 November 2023
Visa and Citizenship Application Services - Lot 2 - Americas, Eur, Can, Aus
Home OfficeSupplier(s) VF Worldwide Holdings LimitedGeneral public servicesAwarded 18 October 2023
£303,000,000
Awarded contract, expiring in 12 monthsPublished 14 November 2023
Visa and Citizenship Application Services - Lot 5 - United Kingdom
Home OfficeSupplier(s) Teleperformance LimitedGeneral public servicesAwarded 16 October 2023
£163,000,000
Awarded contractPublished 17 October 2023
Smart Meter Optimised Digital Billing & Customer Management System
Severn Trent Water LtdSupplier(s) Kraken Technologies LimitedSoftware maintenance and repair servicesAwarded 8 October 2023
Value not stated
Awarded contractPublished 8 October 2023
22/011 - Provision of Customer Experience Measurement and Insight Programme
Gas Networks IrelandSupplier(s) W5 Marketing Intelligence LimitedBusiness and management consultancy and related servicesAwarded 8 October 2023
€2,000,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
46
£2.5bn
National Highways Limited
46
£22.2m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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