Smart Meter Optimised Digital Billing & Customer Management System
Details
- Supplier(s)
- Kraken Technologies Limited
- Topic
- Industry specific software package
- Published
- 17 October 2023
- Source
- uk:find_a_tender
Tender description
Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions. Lot 1: Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.
Timeline
- Completed: Award date8 October 2023
- Completed: Award published17 October 2023Current notice
About the buyer
Severn Trent Water Ltd supplies water and wastewater services to homes and businesses across the Midlands as a regulated utility. Ofwat oversees its commercial activity under the Competition Act 1998. Since October 2024 its supply agreements have followed the UK Procurement Regulations 2024. Competitive tenders are advertised through Find a Tender and the Achilles Utilities Vendor Database. Suppliers can also register through SAP Ariba Discovery, trade associations and an approved supplier database. New capital delivery frameworks are due to open for procurement from 2027 and will run for up to 15 years.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Severn Trent Water Ltd's contract awards have been in waste, cleaning and environmental services, electrical equipment and lighting and construction materials.
Relevant CPV codes
- 48100000 · Industry specific software package
- 48444100 · Billing system
- 48445000 · Customer Relation Management software package
- 72212445 · Customer Relation Management software development services
- 72263000 · Software implementation services
- 72265000 · Software configuration services
- 72267000 · Software maintenance and repair services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@severn-trent-water-ltd.gov |
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