Piloting approaches to capturing customer experience in the water sector for PR24
Details
- Supplier(s)
- Accent Marketing and Research Ltd
- Value
- £183,117
- Duration
- 6 months
- Topic
- Research services
- Published
- 28 December 2023
- Source
- uk:contracts_finder
Tender description
Services to trial approaches to delivering customer satisfaction surveys during the next price review period. The ITT sets out the ways the current surveys are working, and ideas to develop the surveys for the 2025-30 period.
Timeline
- Completed: Award date14 December 2023
- Completed: Award published28 December 2023Current notice
- Completed: Contract expiry date31 May 2024
About the buyer
Water Services Regulation Authority, known as Ofwat, is the economic regulator for the water and sewerage industry in England and Wales. A professional procurement function supports contract managers across the organisation with day-to-day purchasing decisions. Ofwat runs open competitions rather than working from a preferred supplier list, seeking quotations or full tenders for most purchases. Opportunities are advertised through the myTenders portal, with larger contracts also listed on Find a Tender. Contracts Finder carries the same notices, part of an effort to widen participation from small and medium-sized firms. Ofwat aims to pay all suppliers within 30 days of a valid invoice.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Ofwat's contract awards have been in business services, architectural and engineering services and IT services.
Relevant CPV codes
- 73110000 · Research services
- 73300000 · Design and execution of research and development
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov |
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