Awarded contract

Customer Relationship Management (CRM) and a Marketing Automation platform

Details

Value
£3,618,000
Duration
5 years
Topic
Customer Relation Management software development services
Published
11 November 2026

Tender description

The University requires an enterprise-grade solution that integrates the functionality of Customer Relationship Management (CRM) and a Marketing Automation platform. This solution will transform student recruitment operations by moving from scattered data silos to a centralised, intelligence-led engagement strategy. ## Contract award Title: Customer Relationship Management (CRM) and a Marketing Automation platform

Timeline

  1. Completed: Award date6 October 2026
  2. Completed: Award published11 November 2026
    Current notice
  3. Next: Contract expiry date31 December 2031in 5 years

About the buyer

Bangor University buys as a higher education institution, with its own Procurement Team. The university is a subscribing member of the North Western Universities Purchasing Consortium, with full access to its commodity contracts. Its procurement strategy requires purchases to use available framework contracts unless there is a clear business reason not to.

Over the past 5 years, most of Prifysgol Bangor / Bangor University's contract awards have been in business services, waste, cleaning and environmental services and construction work.

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Decision makers

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