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Awarded contract

Accessibility Insight Package

Details

Buyer
Transport for London
Supplier(s)
ESRO
Value
£878,562
Topic
Research services
Published
10 November 2026
Source
uk:find_a_tender

Tender description

Accessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey. It ensures the views of disabled customers inform decision-making by providing actionable insight, measuring perceptions of accessibility, and identifying the drivers of customer experience and reputation. Lot 1: Provision of accessibility market research services, including management of a panel of disabled customers, delivery of regular tracking and ad hoc research, analysis, reporting and insight generation to support accessibility-related decision-making and service improvement across Transport for London's transport network. This was a mini competition via the GCA Research and Insights Framework DPS (RM6126).

Timeline

  1. Award date6 November 2026
  2. Award published10 November 2026
    Current notice

About the buyer

Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation.

Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.

Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.

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