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The People’s Network E-Bikes – Customer Subscription, Service, Technology and Fleet Management Platform Provider

Details

Buyer
South Yorkshire Mayoral Combined Authority
Value
£300,000
Topic
Customer Relation Management software package
Published
15 October 2026
Submission
16 November 2026in 1 month
Source
uk:procontracts

Tender description

The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA’s new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including: Branded White-Labelled Website, Subscription and Payment Management, Customer Qualification and Checks, Insurance and Theft Management, Asset Tracking and Bike Allocation, Customer Order Ticketing, IoT (Internet of Things) Integration, including GPS Tracking, Data Collection, Customer Service and Customer Relationship Management (CRM), Legal and Compliance, Management Information, Reporting and Analytics Keywords: Subscription, Fleet Management, Customer Service, Technology, Platform Provider

Timeline

  1. Tender published15 October 2026
    Current notice
  2. Submission date16 November 2026in 1 month

About the buyer

South Yorkshire Mayoral Combined Authority brings together Barnsley, Doncaster, Rotherham and Sheffield under an elected mayor, and buys as a local authority. Public transport commissioning includes tram fleet and bus service contracts. The Authority's Strategic Economic Plan sets transport and investment priorities through to 2040.

Over the past 5 years, most of the South Yorkshire Mayoral Combined Authority's contract awards have been in software and information systems, IT services and transport equipment.

Relevant CPV codes

  • 48445000 · Customer Relation Management software package
  • 72212445 · Customer Relation Management software development services
  • 72220000 · Systems and technical consultancy services
  • 79980000 · Subscription services

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