Awarded contract

2025-121 Qualitative Research Call-Off Contract

Details

Value
£510,000
Duration
3 years
Topic
Research services
Published
23 September 2026

Tender description

Ofgem's statutory role is to protect the interests of current and future energy consumers and to promote consistently high standards of service across the retail energy market. To support this, Ofgem requires a range of qualitative research methods across its work to provide insight into consumer experiences, perceptions and behaviours. These insights are essential in helping Ofgem develop effective policies, communications and services. Ofgem therefore expects to work closely with an independent research agency that understands its vision and objectives and can demonstrate strong expertise in delivering qualitative research services. The agency must also have a sound understanding of the energy sector and Ofgem's role within it.

Timeline

  1. Completed: Award date20 August 2026
  2. Completed: Award published23 September 2026
    Current notice
  3. Next: Contract expiry date19 August 2029in 3 years

About the buyer

Office of Gas and Electricity Markets (Ofgem) is Britain's energy regulator, a non-ministerial government department. Tenders appear on Ofgem's own tendering portal, alongside Contracts Finder and the Find a Tender Service. Most goods and services are bought through Crown Commercial Service frameworks, chiefly its Energy and Economic Services and Advice agreement. Ofgem then runs a further competition or awards work directly to a supplier on the relevant lot. Lots span gas and electricity engineering, distributed energy resources, and economic and financial advice. Smaller businesses are encouraged to bid, with technical ability weighed alongside value for money.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of Ofgem's contract awards have been in business services, software and information systems, and IT services.

Relevant CPV codes

  • 73110000 · Research services
  • 73200000 · Research and development consultancy services
  • 79310000 · Market research services

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Decision makers

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