Qmatic Queue Management and Customer Journey Software
Details
- Value
- £15,086
- Duration
- 11 months
- Topic
- Software package and information systems
- Published
- 16 September 2026
- Source
- uk:find_a_tender
Tender description
For the provision of Qmatic Queue Management and Customer Journey Software. Qmatic is a business-critical system that underpins the delivery of face-to-face customer services. It enables the council to safely and efficiently manage customer demand across reception and service centres, ensuring residents are served fairly and in a structured manner ## Contract award
Timeline
- Completed: Award published16 September 2026Current notice
- Completed: Award date16 September 2026
- Next: Contract expiry date31 August 2027in 10 months
About the buyer
London Borough of Haringey is a local authority. General supplies and design or print work are sourced through the Hive and Panacea dynamic purchasing systems. Procurement across the council follows the Procurement Act 2023 and its own Contract Standing Orders.
Over the past 5 years, most of London Borough of Haringey's contract awards have been in construction work, health and social work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-haringey.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-haringey.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-haringey.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-haringey.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-haringey.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-haringey.gov |
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