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Closed tender

Brighton Centre Ticketing system 2027

Details

Buyer
Brighton and Hove City Council
Value
£73,500,000
Topic
Software package and information systems
Published
11 September 2026
Submission
12 October 2026
Source
uk:find_a_tender

Tender description

Brighton & Hove City Council is seeking to appoint a concessionaire to provide a fully managed hosted ticketing solution for the Brighton Centre, one of the South East's largest entertainment and conference venues. The contract includes the provision, implementation and ongoing support of a hosted ticketing platform, onsite box office system, access control and ticket scanning technology, CRM and marketing services, financial settlement and reporting, customer service support, and associated hardware and software. The solution must support approximately 225,000 ticket sales per annum across a diverse programme of live entertainment, conferences and events, while maximising ticket sales, customer engagement, operational efficiency and commercial income for the Council.

Timeline

  1. Tender published11 September 2026
    Current notice
  2. Submission date12 October 2026

About the buyer

Brighton and Hove City Council buys as a local authority, with procurement staff spread across its many service departments rather than one central team. A quick quotes tool on South East Shared Services handles competitive bidding for smaller contracts. Smaller purchases go through competitive written quotes, while larger contracts move to open tendering.

Construction contractors are drawn from the ConstructionLine database, and the council keeps separate approved lists for adult social care and children's services.

Over the past 5 years, most of Brighton and Hove City Council's contract awards have been in education and training, construction work and health and social work.

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Decision makers

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