PR2339 Saas-based ITSM Solution
Details
- Supplier(s)
- Hornbill Service Management Limited
- Value
- £219,101.76
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 28 August 2026
- Source
- uk:contracts_finder
Tender description
This contract has a one year extension option.
Timeline
- Completed: Award date12 June 2026
- Completed: Award published28 August 2026Current notice
- Next: Contract expiry date11 June 2029in 3 years
About the buyer
Parliamentary and Health Service Ombudsman investigates complaints about UK government departments and NHS services in England. The Ombudsman is independent of government and accountable to Parliament. Headcount sits between 250 and 499 people, with a base in Manchester. Buying is done as a central government organisation. Smaller purchases are made from written quotes or a priced catalogue. Larger contracts go through frameworks or formal tenders.
Over the past 5 years, most of Parliamentary and Health Service Ombudsman's contract awards have been in business services, software and information systems and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov |
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