Anti-Social Driving Case Management System with Public Facing Website interface.

Tender description

The Office of the Police and Crime Commissioner for Sussex is seeking to replace its existing Anti-Social Driving System with a modern case management solution. The proposed system may be hosted either within Sussex Police's cloud environment or within a supplier-hosted cloud infrastructure. The solution should provide end-to-end case management functionality, enabling members of the public to report anti-social driving incidents through a public-facing website and supporting the investigation process through to case resolution. The system must include a public-facing reporting form that can be customised to reflect Sussex Police branding and configurable data collection requirements. The form should allow users to upload and submit digital evidence as part of their report. The back-office component should provide a CRM-style case management dashboard, enabling officers and staff to review, investigate, update, and transfer cases as required. The solution should support configurable case fields, tagging and categorisation capabilities, workflow management, and effective case tracking throughout the investigation lifecycle. Integration with email and correspondence management functionality is required to support the generation and delivery of letters and electronic communications, ensuring that members of the public can be kept informed of case progress and outcomes. The proposed solution must be modern, scalable, future-proof, fully supported, and accessible across a range of devices and platforms, including mobile devices. In addition, we would like suppliers to outline the available options, technical approach, and associated costs for integrating the solution with the Police National Computer (PNC) and/or the Law Enforcement Data Service (LEDS), enabling submitted information to be checked against relevant policing records where appropriate. Responding: If you believe your organisation can provide the above functionality, please email paige.ward@sussex.police.uk to receive a copy of the request for information document for completion and return by the 16th September 2026.