Mystery Shopper Financial Services
Details
- Buyer
- Post Office Ltd
- Supplier(s)
- ABa Quality Monitoring Ltd
- Value
- £21,360
- Duration
- 8 months
- Topic
- Retail trade services
- Published
- 14 August 2026
- Source
- uk:find_a_tender
Tender description
Video mystery shopping visits to Post Office branches testing customer service for international money transfer. ## Contract award
Timeline
- Completed: Award published14 August 2026Current notice
- Completed: Award date14 August 2026
- Next: Contract expiry date31 March 2027in 5 months
About the buyer
Post Office Ltd is a central public body owned by the Department for Business and Trade. A centralised procurement team at its London headquarters sources goods and services for the whole organisation. Framework agreements under the Procurement Regulations are used where they fit. Suppliers manage live contracts through Web3, the company's supplier platform. Procurement newsletters keep suppliers informed of upcoming opportunities.
Over the past 5 years, most of Post Office Ltd's contract awards have been in business services, IT services and postal and telecoms services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@post-office-ltd.gov |
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