Awarded contract

Zendesk Licenses

Details

Buyer: Department of Health and Social Care
Supplier(s): Zendesk
Value: £269,509.6
Duration: 1 year
Topic: Software package and information systems
Published: 7 August 2026
Source: uk:find_a_tender

Tender description

Direct award Under PA23 for the procurement of Zendesk Licenses ## Contract award Title: Zendesk Licenses

Timeline

Completed: Award published7 August 2026
Current notice
Completed: Award date7 August 2026
Next: Contract expiry date19 August 2027in 11 months

About the buyer

The Department of Health and Social Care sets health and social care policy for England, and buys as a central healthcare organisation through contracts tiered by value. Suppliers register on Atamis, the department's e-tendering portal, to see live opportunities. Larger contracts also appear on Find a Tender once government thresholds are passed. Much of this procurement flows through framework agreements and the Crown Commercial Service. Every contract carries a 30-day payment term under the Procurement Act 2023.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of the Department of Health and Social Care's contract awards have been in business services, IT services and health and social work.

Relevant CPV codes

48000000 · Software package and information systems
48517000 · IT software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Commercial Director	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Category Lead	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-of-health-and-social-care.gov