ITSM Solution Preliminary Market Engagement
Details
- Topic
- Software package and information systems
- Published
- 28 July 2026
- Submission
- 5 August 2026
- Source
- uk:procontracts
Tender description
This is a preliminary market engagement exercise, interested suppliers are kindly asked to respond to this questionnaire via the portal or via the messaging functionality of the portal. Scope of project: Southwark Council aims to undertake a future procurement following the decision to leave the shared technology service arrangements and implement a new internal IT operating model that can support the council’s independent delivery and management of technology services. Recruitment into these roles has started and will continue throughout 2026 and into 2027. A major foundational requirement of this transition is the procurement and implementation of a dedicated IT Service Management (ITSM) platform. The existing arrangement is based on a shared platform, licenced to the shared services organisation, that has been configured to meet the requirements of a different operating model and is not considered suitable for the council’s future needs. The Authority requires feedback on the feasibility of the specification to support the development of the authority’s requirements and approach to the procurement. The documentation and specification attached are provided in good faith for market engagement purposes only. Keywords: IT Service Management Tool, IT Service Management Platform
Timeline
- Completed: Tender published28 July 2026Current notice
- Completed: Submission date5 August 2026
About the buyer
London Borough of Southwark is a local authority in south London, and buys as a local government organisation. The council also procures through framework agreements for repeat requirements. Contractors seeking most construction work join an approved list before they can bid.
Over the past 5 years, most of London Borough of Southwark's contract awards have been in health and social work, repair and maintenance and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov |
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