Net Promoter Score
Details
- Value
- £10,000
- Topic
- Survey services
- Published
- 22 July 2026
- Submission
- 7 August 2026
- Source
- uk:find_a_tender
Tender description
Fair4All Finance is requesting quotation for an organisation to lead the design, development and delivery of a Net Promoter Score (NPS) survey across our key stakeholders. By creating an NPS survey and analysing the results, we aim to provide a consistent and comparable measure of stakeholder value; enable targeted performance improvement and support stakeholder relationship management. Our key stakeholders are: • Mainstream banks • Challenger banks • Non-bank lenders • Insurers, Brokers and Distributors • Investors • CDFIs (investees and others) • Credit Unions (recipients of grant and other funding and support) • Trade bodies (eg All Together Money, Responsible Finance, UK Finance, ABI, BIBA) • Civil society organisations (eg Scope, SEA) • Consumer Organisations and Financial Inclusion Champions (eg Fair By Design, Citizens Advice, Which?) We aim to repeat this survey every two years.
Timeline
- Completed: Tender published22 July 2026Current notice
- Completed: Submission date7 August 2026
About the buyer
Fair4All Finance Limited is a not-for-profit organisation working to boost financial inclusion. Core funding comes from the Dormant Assets Scheme. The organisation was founded in 2019 through DCMS. Goods, services and works are bought through requests for proposals or quotations, or competitive tenders. A dedicated tenders page lists opportunities. Subsidy funding is governed separately under the Subsidy Control Act 2022.
Over the past 5 years, most of Fair4All Finance Limited's contract awards have been in business services, financial and insurance services and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@fair4all-finance-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@fair4all-finance-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@fair4all-finance-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@fair4all-finance-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@fair4all-finance-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@fair4all-finance-limited.gov |
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