Awarded contract

Public Protection Case Management Software

Details

Buyer: West Lothian Council
Supplier(s): IDOX SOFTWARE LTD
Value: £137,940.97
Topic: Software package and information systems
Published: 7 July 2026
Source: uk:public_contracts_scotland

Tender description

To provide Environmental Health and Trading Standards case management software. Lot 1: The contract is for the provision, support and maintenance of a Public Protection Case Management Software solution for Environmental Health and Trading Standards services. The system supports the management of service requests, investigations, inspections, enforcement activities, document and records management, statutory reporting, and regulatory compliance functions. The solution includes functionality for risk-based inspection programmes, integration with national reporting requirements, remote access capabilities and online forms to support service delivery.

Timeline

Completed: Award date3 July 2026
Completed: Award published7 July 2026
Current notice

About the buyer

West Lothian Council is the local authority for West Lothian, based at the Civic Centre in Livingston. Collaborative and electronic procurement routes are used alongside conventional tendering for day-to-day buying. A Contract and Supplier Management Framework tracks contracts and supplier performance through the procurement lifecycle.

The council takes part in the Supplier Development Programme, offering meet-the-buyer events for businesses across Scotland.

Over the past 5 years, most of West Lothian Council's contract awards have been in waste, cleaning and environmental services, construction work and transport equipment.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@west-lothian-council.gov
Commercial Director	+44 •••• ••••••	••••••••@west-lothian-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@west-lothian-council.gov
Category Lead	+44 •••• ••••••	••••••••@west-lothian-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@west-lothian-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@west-lothian-council.gov