Habinteg Housing Association - Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Details
- Topic
- Software package and information systems
- Published
- 7 July 2026
- Submission
- 7 August 2026
- Source
- uk:procontracts
Tender description
Currently, internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, our external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution. Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ? 139 internal staff users (Teams Voice) who work across the UK. ? 12 contact centre users (agents/supervisors) who either work from home or from Habinteg’s Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported. Keywords: Microsoft, Contact Centre Solution , Telephony
Timeline
- Completed: Tender published7 July 2026Current notice
- Completed: Submission date7 August 2026
About the buyer
Shared Services For Housing (SSfH) Ltd is a shared procurement service for social housing organisations. Wandle, Gateway and Habinteg Housing Associations and Brunelcare are its four members from April 2026. Members pool resources into a single professional procurement team. SSfH works like an internal department for each member. From 1 April 2026, SSfH provides all procurement functions for Brunelcare. SSfH acts as the managing and contact organisation for those tenders. SSfH has tendered a recruitment services framework that all members can call off.
Over the past 5 years, most of SSfH's contract awards have been in repair and maintenance, construction work and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@shared-services-for-housing-ssfh-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@shared-services-for-housing-ssfh-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@shared-services-for-housing-ssfh-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@shared-services-for-housing-ssfh-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@shared-services-for-housing-ssfh-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@shared-services-for-housing-ssfh-ltd.gov |
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