Consultancy Support for the Resident Experience (RX) and Enabling Services Programmes
Details
- Value
- £100,000
- Topic
- Research and development services and related consultancy services
- Published
- 7 July 2026
- Submission
- 21 July 2026
- Source
- uk:procontracts
Tender description
Southend-on-Sea City Council is seeking consultancy support to take the Resident Experience and Enabling Services programmes from high-level opportunity identification into a fully developed, validated and investment-ready detailed business case, alongside support for the design and pilot of the integrated call-centre / corporate resolution centre model and linked priority projects. The Council has completed significant discovery and outline design activity, including Activity Analysis and Outline Business Case development. The next phase now requires a delivery partner able to build from this established evidence base, align to the baseline data and assumptions that have informed the case to date, and add value through constructive challenge, particularly on programme design and implementation approach. Keywords: Resident Experience Consultancy
Timeline
- Completed: Tender published7 July 2026Current notice
- Completed: Submission date21 July 2026
About the buyer
Southend-on-Sea Borough Council is an Essex local authority, now styled Southend-on-Sea City Council. A Procurement Strategy and Contract Procedure Rules set out how the council buys. The council says it cannot favour local companies, but is committed to equal access to its contracts.
Over the past 5 years, most of Southend-on-Sea Borough Council's contract awards have been in construction work, architectural and engineering services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov |
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