Awarded contract

User Research Contract

Details

Value
£3,000,000
Duration
5 years
Topic
Research services
Published
18 June 2026

Tender description

ONS requires external specialist support to source and recruit suitable participants for an ongoing programme of user research. Throughout the contract period, the supplier will work with multiple ONS departments and support varying research needs across different stages of development. Requirements for each round of research will be specified by ONS, and suppliers will be expected to demonstrate flexibility, responsiveness, and the ability to recruit participants at pace. Procured through GCA Research & Insights framework - RM6126

Timeline

  1. Completed: Award published18 June 2026
    Current notice
  2. Completed: Award date22 June 2026
  3. Next: Contract expiry date21 June 2031in 5 years

About the buyer

The Office for National Statistics operates as a non-departmental public body accountable to the UK Statistics Authority, and buys through its own central Procurement Unit. Smaller orders are handled by delegated purchasing officers across the organisation. Larger opportunities are scrutinised by a Business Investment Group before going to a Portfolio Scrutiny Committee.

Over the past 5 years, most of the Office for National Statistics's contract awards have been in IT services, software and information systems and office and computing equipment.

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Decision makers

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Procurement Manager+44 •••• ••••••
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