INT00067 - IT Service Desk and People Portal
Details
- Buyer
- YPO
- Supplier(s)
- Set3 Solutions Ltd
- Value
- £70,204.22
- Duration
- 8 months
- Topic
- Software package and information systems
- Published
- 17 June 2026
- Source
- uk:find_a_tender
Tender description
Internal YPO contract for the provision of the organisation's IT Service Desk platform. It delivers the core system used by IT to manage incidents, service requests, change management, user interactions, and service-related workflows. The platform also includes the People Portal, offering end users a central point to log issues, request IT services, access support, and use self service features. The system underpins day to day IT operations, integrations, licensing, bolt ons, and enhanced functionality used across the IT department. ## Contract award
Timeline
- Completed: Award published17 June 2026Current notice
- Completed: Award date17 June 2026
- Next: Contract expiry date24 February 2027in 4 months
About the buyer
YPO is a purchasing organisation owned and governed by a consortium of thirteen local authorities across Yorkshire and North West England. A joint committee of member councils oversees its work, meeting on a set timetable. Competitions span categories from ICT and energy to facilities, food and catering, and construction. Surpluses return to member authorities and customers instead of outside shareholders, since YPO is self-funded.
Over the past 5 years, most of YPO's contract awards have been in software and information systems, financial and insurance services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ypo.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ypo.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ypo.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ypo.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ypo.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ypo.gov |
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