Debt Resolution Services - Communication software, data analytics and the further development of A.I. automations
Details
- Supplier(s)
- Telsolutions Limited
- Value
- £140,000
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 19 June 2026
- Source
- uk:contracts_finder
Tender description
The provision of cloud-based communication software, data analytics and the continuing development of A.I. automations used by oneSource Debt Recovery Services (OSDRS) to maximise the collection of debt owed to the Council. The software provides the functionality of the OSDRS customer-facing website enforcement.onesource.co.uk and supports the operation of the customer call-centre. Award via GCA LVPS Framework RM6237
Timeline
- Completed: Award date18 June 2026
- Completed: Award published19 June 2026Current notice
- Next: Contract expiry date30 June 2027in 8 months
About the buyer
London Borough of Newham is a London local authority that runs its own dedicated procurement team. Framework and dynamic purchasing system orders with a future expiry run through the council's Oracle Fusion platform.
Construction and related trade suppliers register through Constructionline rather than a council-held approved list.
Over the past 5 years, most of London Borough of Newham's contract awards have been in construction work, health and social work and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov |
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