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Awarded contract

Employee Engagement Suite

Details

Buyer
West Midlands Combined Authority
Supplier(s)
Freshworks Inc.
Value
£369,504
Topic
Miscellaneous software package and computer systems
Published
27 April 2026
Source
uk:find_a_tender

Tender description

West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management Lot 1: West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management. This Call-Off Contract Starts on March 31, 2026 and is valid for 36 months. This Call-Off Contract can be extended by the Buyer for one period of up to 12 months.

Timeline

  1. Award date31 March 2026
  2. Award published27 April 2026
    Current notice

About the buyer

West Midlands Combined Authority runs regional transport, growth and skills programmes for seven West Midlands councils, and buys as a local authority with its own procurement team. Transport for West Midlands, the authority's transport arm, procures local transport policy and delivery on its behalf. The Mayor and the leaders of the seven constituent councils sign off major contracts through the authority's board.

A rolling pipeline lists larger opportunities expected over the next eighteen months.

Over the past 5 years, most of the West Midlands Combined Authority's contract awards have been in architectural and engineering services, business services and IT services.

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