University Bus Service

Tender description

The University is looking to appoint one (1) supplier to deliver a pay-to-use, low-emission bus service providing reliable transport for staff and students travelling to and from the Egham campus. The contract shall commence on 1 September 2026, with full services commencing on the start of each autumn term, (21 September 2026 for Year 1). The initial contract term will be three (3) years, with two (2) optional twelve (12) month extensions to 2031. The service will support the University’s aims to reduce car use, improve air quality, enhance community safety, and provide additional capacity during peak times and major University events. The supplier will be expected to demonstrate strong customer service, reliable performance, and a commitment to continuous improvement aligned with the University’s sustainability and carbon-reduction goals. Lot 1: The University is looking to appoint one (1) supplier to deliver a pay-to-use, low-emission bus service providing reliable transport for staff and students travelling to and from the Egham campus. The contract shall commence on 1 September 2026, with full services commencing on the start of each autumn term, (21 September 2026 for Year 1). The initial contract term will be three (3) years, with two (2) optional twelve (12) month extensions to 2031. The service will support the University’s aims to reduce car use, improve air quality, enhance community safety, and provide additional capacity during peak times and major University events. The supplier will be expected to demonstrate strong customer service, reliable performance, and a commitment to continuous improvement aligned with the University’s sustainability and carbon-reduction goals. Service performance will be monitored through regular contract review meetings supported by performance measures covering punctuality, completed journeys, customer satisfaction, passenger volumes, revenue, sustainability metrics, and incident reporting. This bus service is a critical component of the University’s transport infrastructure, providing essential connectivity between Egham railway station, the main campus, Hox Park, Englefield Green, and other key residential and academic locations. Demand varies throughout the academic year, with peaks during term time, early mornings, late afternoons, and University events. This procurement therefore seeks to secure a flexible, customer focused supplier capable of delivering a safe, sustainable, and responsive service aligned with the University’s strategic direction, campus developments, and net-zero ambitions.