IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Details
- Value
- 400,000
- Topic
- Customer Relation Management software package
- Published
- 23 March 2026
- Source
- ie:e_tenders
Tender description
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
Timeline
- Completed: Award published23 March 2026Current notice
- Completed: Award date23 March 2026
About the buyer
Education Procurement Service EPS is the sector sourcing hub of the Department of Education and Youth. EPS is a shared service for schools, Education and Training Boards and higher education. Contracts are run as framework agreements and dynamic purchasing systems. Most frameworks come with a user guide and summary sheet.
A monthly contract completion database lists one-off requisitions, mini-competitions and drawdowns.
Over the past 5 years, most of Education Procurement Service EPS's contract awards have been in laboratory and precision equipment, electrical equipment and lighting and medical equipment and pharmaceuticals.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov |
43 similar open tenders
See more open tenders related to Customer Relation Management software package.
- Open tender
DIGITAL INTERPRETATION SERVICES
- Open tender
Board Portal Software
- Open tender
Electronic Prescription Service
Related topics
Topics related to IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS), ranked by notice volume.
- 2,849£57.2bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.