Customer Research and Engagement
Details
- Supplier(s)
- Value
- £1,000,000
- Duration
- 4 years
- Topic
- Research services
- Published
- 17 March 2026
- Source
- uk:find_a_tender
Tender description
NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026. ## Contract award
Timeline
- Completed: Award date3 March 2026
- Completed: Award published17 March 2026Current notice
- Next: Contract expiry date31 March 2030in 3 years
About the buyer
Northumbrian Water Limited buys for Northumbrian Water and Essex & Suffolk Water. Pre-qualification questionnaires shortlist contractors before invitations to tender or requests for proposals are issued. Northumbrian Water is a consortium member of Selectusonline, alongside United Utilities and Scottish Water. A panel of key users and business representatives evaluates tenders against pre-determined rules, with e-auctions used where appropriate.
Over the past 5 years, most of Northumbrian Water Limited's contract awards have been in architectural and engineering services, laboratory and precision equipment and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northumbrian-water-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northumbrian-water-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northumbrian-water-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northumbrian-water-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northumbrian-water-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northumbrian-water-limited.gov |
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