TfL Customer Relationship Management (CRM) system
Details
- Buyer
- Transport for London
- Value
- £0.01
- Topic
- Software package and information systems
- Published
- 29 January 2025
- Source
- uk:find_a_tender
Tender description
The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns. Lot 1: The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns. Additional information: If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.
Timeline
- Completed: Pre-tender published29 January 2025Current notice
About the buyer
Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation.
Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.
Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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