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Awarded contract

HALO Platform

Details

Buyer
Coventry University
Supplier(s)
CDW Ltd
Value
£413,912.75
Duration
3 years
Topic
Software package and information systems
Published
27 January 2025
Source
uk:contracts_finder

Tender description

The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now. A direct award has been conducted against the Health Trust Europe Framework following the framework direct award criteria.

Timeline

  1. Award date7 May 2024
  2. Award published27 January 2025
    Current notice
  3. Contract expiry date6 May 2027in 6 months

About the buyer

Coventry University buys as a higher education institution, with a centralised procurement team based in its Finance Department at the Armstrong Siddeley Building. Suppliers must complete a competitive tender process before they gain approved status. Coventry University belongs to the Southern Universities Purchasing Consortium, a collaborative buying group for more than one hundred higher and further education institutions.

Further competitions run on the framework agreements the consortium negotiates across most commodity areas.

Over the past 5 years, most of Coventry University's contract awards have been in software and information systems, business services and IT services.

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Decision makers

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