Awarded contract

Disused Tips Authority - Dynamics 365 CRM Implementation Partner

Details

Value
510,000
Topic
Customer Relation Management software package
Published
1 December 2025

Tender description

Implementation and configuration of a Dynamics 365 Customer Relationship Management (CRM) services (including associated functions for grants and public facing portals) to enable the Disused Tips Authority to fulfil their duties.

Timeline

  1. Completed: Award date10 November 2025
  2. Completed: Award published1 December 2025
    Current notice

About the buyer

The Welsh Government is the devolved government for Wales and buys as a central government body through its Corporate Procurement Services team. That team advises departments on procurement and supports larger tenders. Commercial Procurement ICT handles digital contracts and lets ICT frameworks for the Welsh public sector. Welsh Government Commercial Delivery, formerly the National Procurement Service, builds national frameworks with councils and the Welsh NHS. They are listed on the Wales Collaborative Procurement Hub on Sell2Wales. Welsh contracting authorities' notices appear on Sell2Wales and the Central Digital Platform, with pipelines of larger future contracts.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of the Welsh Government's contract awards have been in business services, research and development and architectural and engineering services.

Relevant CPV codes

  • 48445000 · Customer Relation Management software package
  • 72000000 · IT services: consulting, software development, Internet and support
  • 72212445 · Customer Relation Management software development services
  • 72220000 · Systems and technical consultancy services
  • 72222300 · Information technology services

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Decision makers

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