NCC1374 Contact Centre Telephony
Details
- Supplier(s)
- AMAZON WEB SERVICES EMEA SARL
- Value
- £382,118.07
- Duration
- 3 years
- Topic
- Customer Relation Management software package
- Published
- 28 October 2025
- Source
- uk:contracts_finder
Tender description
This product allows us access to the Telephony Platform to enable services to handle customer queries.
Timeline
- Completed: Award published28 October 2025Current notice
- Completed: Award date1 November 2025
- Next: Contract expiry date31 October 2028in 2 years
About the buyer
Northumberland County Council delivers local government services across Northumberland and buys as a local authority through its procurement team. Open also carries procurement opportunities from regional local authorities across the North East.
Over the past 5 years, most of Northumberland County Council's contract awards have been in construction work, software and information systems and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northumberland-county-council.gov |
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