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Expired contract

Workforce Management Systems

Details

Buyer
Orbit Group Ltd
Supplier(s)
BUSINESS SYSTEMS (U.K.) LIMITED
Duration
11 months
Topic
Software package and information systems
Published
10 October 2025
Source
uk:find_a_tender

Tender description

Licences and support, Workforce management software. This has been in use in Orbit, primarily in Customer Care, for c.4years. The software enables efficient and intelligent workforce planning, scheduling and management of leave, personal development etc. It also facilitates use self-service, leave requests etc. It is integral to running an efficient and effective contact centre operation. ## Contract award

Timeline

  1. Award published10 October 2025
    Current notice
  2. Award date10 October 2025
  3. Contract expiry date23 September 2026

About the buyer

Orbit Group is a not-for-profit housing association building and maintaining homes across the Midlands, East and South of England. Bids for major contracts are shortlisted before moving to dialogue and negotiation stages. Quality counts for 60% of evaluation and price for 40%.

Orbit's Pipeline Notice flags tender opportunities ahead of a formal launch.

Over the past 5 years, most of Orbit Group Ltd's contract awards have been in construction work, business services and IT services.

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Decision makers

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Contact nameJob titlePhone numberWork email
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Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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