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Expired contract

Information Technology Service Management (ITSM) Solution

Details

Buyer
Rotherham Metropolitan Borough Council
Supplier(s)
IFS MO Company
Value
£66,834
Duration
8 months
Topic
Software package and information systems
Published
23 September 2025
Source
uk:find_a_tender

Tender description

The Council utilises the IFS Assyst IT Service Management (ITSM) system to support its service desk operations and IT asset management. This system is a business-critical application, underpinning the delivery of the Council's IT services by managing the inventory and lifecycle of IT assets, tracking incidents and changes, and maintaining key configuration and user data. Ongoing maintenance and support for the ITSM system are required, including software updates and user licensing management. ## Contract award

Timeline

  1. Award published23 September 2025
    Current notice
  2. Award date23 September 2025
  3. Contract expiry date8 June 2026

About the buyer

Rotherham Metropolitan Borough Council is a local authority in South Yorkshire. Larger contracts carry social value requirements set out in the council's published social value policy. Procurement follows the reformed rules introduced under the Procurement Act, with dedicated guidance published for prospective suppliers.

Over the past 5 years, most of Rotherham Metropolitan Borough Council's contract awards have been in construction work, software and information systems and architectural and engineering services.

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Decision makers

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