EOL AI Customer Chat Bot
Details
- Buyer
- British Council
- Supplier(s)
- AWTG Ltd
- Value
- £168,990
- Duration
- 7 months
- Topic
- Customer Relation Management software package
- Published
- 13 August 2025
- Source
- uk:find_a_tender
Tender description
British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website. ## Contract award
Timeline
- Completed: Award date11 August 2025
- Completed: Award published13 August 2025Current notice
- Completed: Contract expiry date6 March 2026
About the buyer
British Council is a UK charity that buys as a central government non-departmental public body sponsored by the Foreign, Commonwealth and Development Office. Cultural relations, English teaching and exams are delivered in more than 200 countries and territories. Specialist frameworks, including the DICE framework for creative economy services, sit alongside individual tender competitions. Income beyond the FCDO grant comes from teaching, exams and commercial contracts.
Over the past 5 years, most of British Council's contract awards have been in business services, IT services and hotel, catering and retail.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@british-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@british-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@british-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@british-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@british-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@british-council.gov |
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