Tenant Satisfaction Survey
Details
- Supplier(s)
- Kwest Research Ltd
- Value
- £74,169.28
- Duration
- 11 months
- Topic
- Survey services
- Published
- 21 July 2025
- Source
- uk:find_a_tender
Tender description
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. This contract is for the delivery of the first survey in June/July 2025. ## Contract award
Timeline
- Completed: Award published21 July 2025Current notice
- Completed: Award date21 July 2025
- Completed: Contract expiry date22 June 2026
About the buyer
Wythenshawe Community Housing Group is a housing association managing almost 14,000 homes across Wythenshawe in south Manchester, home to more than 29,000 people. Day-to-day repairs and planned maintenance work are carried out through its in-house team, Wythenshawe Works.
Over the past 5 years, most of Wythenshawe Community Housing Group's contract awards have been in construction work, repair and maintenance, and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov |
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