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Awarded contract

Customer Lab Research Recruitment Contract

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
PEOPLE FOR RESEARCH LTD
Value
£375,000
Duration
2 years
Topic
Research services
Published
11 July 2025
Source
uk:contracts_finder

Tender description

HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation. To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services. This contract is for the provision of participant recruitment services to support the Customer Lab. The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team. Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.

Timeline

  1. Award date9 July 2025
  2. Award published11 July 2025
    Current notice
  3. Contract expiry date9 July 2027in 8 months

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

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Decision makers

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