Awarded contract

ServiceNow renewal

Details

Buyer: University of Salford
Supplier(s): Softcat PLC
Value: £537,285.26
Duration: 2 years
Topic: Software package and information systems
Published: 30 June 2025
Source: uk:contracts_finder

Tender description

The University of Salford has a long and proud history of aligning academic excellence with industrial application, a commitment that continues to drive our strategic direction. Our digital ecosystem is fundamental to our operational success, supporting our world-class teaching, research, and collaborative efforts with industry partners. ServiceNow is a mature and deeply embedded platform within the University's IT architecture, serving as a critical tool for IT Service Management, Operations, and Strategic Portfolio Management. Having utilised the platform for a number of years, we have streamlined key processes and improved service delivery across various departments. As we look to the future, our focus is on optimising our existing investment in ServiceNow. This tender process is initiated to secure a new licensing agreement that not only provides the best possible value for money for our current usage but also offers a clear, cost-effective path for future growth and the adoption of emerging technologies, including advanced AI capabilities. We are seeking a partner who understands the needs of a long-standing customer and can support our strategic objectives over the coming years. Additional information: Contract Award

Timeline

Completed: Award published30 June 2025
Current notice
Completed: Award date30 June 2025
Next: Contract expiry date30 June 2027in 9 months

About the buyer

University of Salford is a higher education institution in Salford, running a formal, structured procurement process across its schools and services. Open competitive tenders are advertised through the university's InTend portal and on Contracts Finder. Commodity purchases run through consortium frameworks such as the North Western Universities Purchasing Consortium. Formal routes to market include RFQs, invitations to tender and structured supplier onboarding. Every tender carries minimum scoring for social value, sustainability and equity, diversity and inclusion. Suppliers onboarded this way invoice against a university-issued purchase order under its no purchase order, no pay policy.

Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.

Over the past 5 years, most of University of Salford's contract awards have been in software and information systems, construction work and education and training.

Relevant CPV codes

48000000 · Software package and information systems

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@university-of-salford.gov
Commercial Director	+44 •••• ••••••	••••••••@university-of-salford.gov
Procurement Manager	+44 •••• ••••••	••••••••@university-of-salford.gov
Category Lead	+44 •••• ••••••	••••••••@university-of-salford.gov
Senior Buyer	+44 •••• ••••••	••••••••@university-of-salford.gov
Contracts Manager	+44 •••• ••••••	••••••••@university-of-salford.gov