Customer Transactional Surveys 2025
Details
- Supplier(s)
- Acuity Research & Practice
- Value
- £81,755
- Duration
- 2 years
- Topic
- Customer satisfaction survey
- Published
- 16 June 2025
- Source
- uk:contracts_finder
Tender description
*This is for information only, as the contract has been awarded* The scope of services will include: • Sending surveys for a number of transactional services by SMS, email and CATI • Provision of an interactive online dashboard to monitor responses in real time • Sentiment and key driver analysis The full details of the services are set out in the specification.
Timeline
- Completed: Award published16 June 2025Current notice
- Completed: Award date1 July 2025
- Next: Contract expiry date30 June 2027in 8 months
About the buyer
West Kent Housing Association is a social housing provider based in Sevenoaks, with homes in towns and villages across Kent. Suppliers contact its tenders team by email. West Kent has used the Procurement for Housing Business Solutions framework to call off an office supplies contract. Suppliers bidding for large long-term contracts are asked what they can do to support residents and communities. West Kent is part of the Thriving Communities Consortium, which is led by Places for People.
Over the past 5 years, most of West Kent Housing Association's contract awards have been in architectural and engineering services, construction work and waste, cleaning and environmental services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-kent-housing-association.gov |
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