Awarded contract

National Out Of Hours Systems

Details

Topic
IT services: consulting, software development, Internet and support
Published
5 June 2025

Tender description

The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract. Lot 1: There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland. This new contract provides continuity of services for vital out of hours services under one national contract. Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015.. NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.

Timeline

  1. Completed: Award published5 June 2025
    Current notice
  2. Completed: Award date5 June 2025

About the buyer

NHS National Services Scotland is a national healthcare body serving NHS Scotland, and its National Procurement arm is Scotland's largest procurement organisation. Suppliers apply for those tenders to get onto a national framework. The National Distribution Service then delivers stock to hospital wards and community centres across NHS Scotland.

Over the past 5 years, most of NHS National Services Scotland's contract awards have been in medical equipment and pharmaceuticals, IT services and transport equipment.

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