Provision of Citizen Portal CRM Portal - AWARD
Details
- Buyer
- Sussex Police
- Supplier(s)
- Softcat PLC
- Duration
- 6 years
- Topic
- Database-management system
- Published
- 19 May 2025
- Source
- uk:contracts_finder
Tender description
A cloud based customer relationship management tool, which enables automatic updates that can also be personalised and two-way between the Authority and members of the public, mainly focusing on victims.
Timeline
- Completed: Award date23 September 2024
- Completed: Award published19 May 2025Current notice
- Next: Contract expiry date22 September 2030in 4 years
About the buyer
Sussex Police buys as a blue light force through a joint procurement service shared with Surrey Police. This Joint Procurement Service advises both forces and their Police and Crime Commissioners on every tender. Procurement follows the Procurement Act 2023, in force since February 2025. Suppliers register free on the In-Tend portal, where day-to-day opportunities are published. Larger opportunities also appear on Find a Tender and Contracts Finder. National policing contracts increasingly route through BlueLight Commercial, formed in 2024 from the Police Digital Service's frameworks. Bidders are asked to submit a social value plan using BlueLight Commercial's NETpositive tool.
The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.
Over the past 5 years, most of Sussex Police's contract awards have been in office and computing equipment and software and information systems.
Relevant CPV codes
- 48612000 · Database-management system
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sussex-police.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sussex-police.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sussex-police.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sussex-police.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sussex-police.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sussex-police.gov |
11 similar open tenders
See more open tenders related to Provision of Citizen Portal CRM Portal - AWARD.
- Open tender
Westcountry Schools Trust - CAFM System
- Open tender
E-Rostering System
- Open tender
E-Rostering System
- Open tender
Systems and technical consultancy services
Related topics
Topics related to Provision of Citizen Portal CRM Portal - AWARD, ranked by notice volume.
- 3,218£92.8bn
- 1,648£38.1bn
- 11,480£1.0tn
- 32,397£2.0tn
Related buyers
Buyers similar to Sussex Police.
- 344£87.3m
- 330£7.6bn
- 221£352.2bn
- 217£224.7m
- 185£36.5m
- 162£70.3m
- 154£253.5m
- 148£72.3m
- 145£29.0m
- 143£52.3m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
