Contact Telephony Services
Details
- Supplier(s)
- KERV EXPERIENCE LIMITED
- Value
- £304,020
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 23 May 2025
- Source
- uk:find_a_tender
Tender description
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract Lot 1: 3-Year contract, awarded through the G Cloud 14 Framework Contact Telephony Services
Timeline
- Completed: Award date10 April 2025
- Completed: Award published23 May 2025Current notice
About the buyer
Rochdale Metropolitan Borough Council is a local authority procuring supplies, services and works for the borough. Procurement runs through STAR Procurement, a shared service the council operates jointly with Stockport, Trafford and Tameside councils. STAR Procurement supports contracts for supplies, services and works across all four councils.
Over the past 5 years, most of Rochdale Metropolitan Borough Council's contract awards have been in construction work, health and social work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov |
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