ITSM Ticketing System Extended
Details
- Supplier(s)
- NODE 4 LIMITED
- Value
- £85,260
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 17 April 2025
- Source
- uk:find_a_tender
Tender description
This is an AWARD notice & NOT a call for competition. The ITSM ticketing system (first notice details: Notice identifier: 2025/S 000-015745 Procurement identifier (OCID): ocds-h6vhtk-05047b) has been extended via further internal exemption processes. On each occasion the exemption approved was below the publishing threshold but the combined value is above the below threshold publication threshold and therefore this notice is to update the previous information published. Following expiry of the initial exemption further exemptions of 3 months each at £21,630 have been approved by the authority to continue use of the existing ITSM until such a time as a new call off arrangement via the authority's hardware and software contract could be put in place. The new system was expected to go live on 1st April 2026 but delays in implementing have pushed the go live date back to further in the year and the incumbent provider's system is still required hence a further exemption to continue use up to end of June 2026. ## Contract award ## Contract award
Timeline
- Completed: Award published17 April 2025Current notice
- Completed: Award date17 April 2025
- Completed: Contract expiry date30 June 2026
About the buyer
The Police and Crime Commissioner for Warwickshire is an elected blue light body that holds Warwickshire Police's Chief Constable to account for force performance. The Commissioner funds policing services and commissions grants for victim support and community safety. Warwickshire Police's budget and annual precept are set by the Commissioner each year. Appointing, and where necessary dismissing, the Chief Constable also falls to the Commissioner.
Over the past 5 years, most of The Police and Crime Commissioner for Warwickshire's contract awards have been in construction work, repair and maintenance and security and defence equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-police-crime-commissioner-for-warwickshire.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-police-crime-commissioner-for-warwickshire.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-police-crime-commissioner-for-warwickshire.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-police-crime-commissioner-for-warwickshire.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-police-crime-commissioner-for-warwickshire.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-police-crime-commissioner-for-warwickshire.gov |
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