CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
Details
- Value
- £2,000,000
- Topic
- Business transaction and personal business software package
- Published
- 11 April 2025
- Submission
- 12 May 2025
- Source
- uk:find_a_tender
Tender description
Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).
Timeline
- Completed: Tender published11 April 2025Current notice
- Completed: Submission date12 May 2025
About the buyer
Rhondda Cynon Taf CBC is a local authority in South Wales, and buys through a dedicated Procurement Unit. Every opportunity is advertised on Sell2Wales, the national procurement portal for Wales. Suppliers also register on eTenderWales, the council's own e-tendering system, to bid directly. A Local Business Directory lets smaller and local suppliers register interest in council-run contracts. Larger opportunities are listed in advance on a forward planning pipeline published through Sell2Wales. The council's own Contract Procedure Rules and a public contracts register set out how each award is run.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Rhondda Cynon Taf CBC's contract awards have been in construction work, repair and maintenance and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rhondda-cynon-taf-cbc.gov |
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