SBS22-208 NECS Support & Development Dynamics CRM
Details
- Supplier(s)
- TELEFONICA UK LIMITED
- Value
- £77,925
- Duration
- 1 year
- Topic
- Document management system
- Published
- 18 March 2025
- Source
- uk:contracts_finder
Tender description
NECS hosts the Cervical Screening Administration Service (CSAS) providing a call/recall service for cervical cancer screening. The service manages approximately 350 'cases' each day, received via whitemail, phone calls, emails and web forms, for management and resolution in a timely manner and to a high standard. A Dynamics 365 platform is the existing solution that was developed for the service to manage the workload, and there are no plans to change this under the current SLA with NHS England. Requirements is for Managed IT Service
Timeline
- Completed: Award date7 March 2023
- Completed: Contract expiry date7 March 2024
- Completed: Award published18 March 2025Current notice
About the buyer
NHS Shared Business Services, a joint venture with the Department of Health and Social Care, provides procurement services to the NHS and wider public sector as a central healthcare organisation. Tender opportunities are advertised on Find a Tender, the central digital platform and SAP Ariba. Suppliers register on both platforms to bid for a place on its framework agreements. Listing on a framework is free, with a nominal fee charged only on sales made through it. NHS bodies and the wider public sector call off from these frameworks under the Provider Selection Regime.
UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.
Over the past 5 years, most of NHS Shared Business Services's contract awards have been in software and information systems, business services and IT services.
Relevant CPV codes
- 48311100 · Document management system
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-shared-business-services.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-shared-business-services.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-shared-business-services.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-shared-business-services.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-shared-business-services.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-shared-business-services.gov |
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