CRM System (FCR)
Details
- Value
- £9,000,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 10 March 2025
- Submission
- 17 April 2025
- Source
- uk:find_a_tender
Tender description
Force Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems Lots: Lot a2USi000000T3NVMA0: Lot 1 - User Journey Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP). Value: 1200000 GBP Lot a2USi000000T3P7MAK: Lot 2 - Citizen Portal Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information. Value: 400000 GBP Lot a2USi000000T3QjMAK: Lot 3 - Customer Relationship Management CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public. Value: 2600000 GBP
Timeline
- Completed: Tender published10 March 2025Current notice
- Completed: Submission date17 April 2025
About the buyer
The Police and Crime Commissioner for Bedfordshire is a blue light buyer that procures through the Seven Force collaboration. Buying for Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Kent, Norfolk and Suffolk sits in a single 7F Commercial Services function. The Seven Force Commercial Team supports the commissioner's office on services such as the sexual violence advisor service.
Over the past 5 years, most of The Police and Crime Commissioner for Bedfordshire's contract awards have been in health and social work, office and computing equipment and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-bedfordshire.gov |
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