Expired contract

Network resilience: Consumers' Experiences of Network Outages Impacting Communications Services

Details

Buyer: Office of Communications (Ofcom)
Supplier(s): Savanta Group Limited
Value: £70,320
Duration: 4 months
Topic: Research services
Published: 17 December 2024
Source: uk:contracts_finder

Tender description

This awarded contract is for the provision of research services that would explore the experiences and concerns of UK consumers, citizens, and micro businesses experiencing network outages, and their needs going forward. Highlighting a number of types of network outage and look at the impacts of that outage, any preventative action that could have been taken.

Timeline

Completed: Award date4 December 2024
Completed: Award published17 December 2024
Current notice
Completed: Contract expiry date31 March 2025

About the buyer

The Office of Communications (Ofcom) is the UK's communications regulator, covering broadcasting, telecoms, post and spectrum as a non-departmental public body. Competitions for its contracts usually run as an Invitation to Tender process, procured directly by Ofcom's own commercial team. Larger opportunities also typically route through Crown Commercial Service frameworks or frameworks hosted by public bodies.

Over the past 5 years, most of Ofcom's contract awards have been in business services, software and information systems and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Commercial Director	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Procurement Manager	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Category Lead	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Senior Buyer	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Contracts Manager	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov