NAC/DA/5090 Supply & Maintenance of CRM System and Contact Centre Telephony Services
Details
- Supplier(s)
- COMPUTACENTER (UK) LIMITED
- Value
- £879,478.89
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 10 December 2024
Tender description
Supply and maintenance of a new Customer Relationship Management (CRM) system and provision of contact centre telephony services. Lot 1: North Ayrshire Council (NAC) are seeking a suitably qualified and experienced provider to supply and maintain a new Customer Relationship Management (CRM) system to replace the on-premise model which has been in place for approximately 20 years. NAC also require the provider to deliver contact centre telephony services as part of this contract.
Timeline
- Completed: Award date12 November 2024
- Completed: Award published10 December 2024Current notice
About the buyer
North Ayrshire Council delivers local services from Irvine, and buys as a local authority through its own Corporate Procurement Unit. Much of its buying runs through Scotland Excel and Scottish Government frameworks, and Crown Commercial Service agreements. Neighbouring local authorities are frequent partners on shared, collaborative contracts across the region. Specialist officers manage spend across construction, social care, facilities management, ICT and utilities.
Over the past 5 years, most of North Ayrshire Council's contract awards have been in architectural and engineering services, IT services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov |
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