BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System
Details
- Buyer
- capitalEsourcing
- Supplier(s)
- Hanlon Computer Systems Ltd
- Value
- £79,230
- Duration
- 3 years
- Topic
- Industry specific software package
- Published
- 12 December 2024
- Source
- uk:contracts_finder
Tender description
The Westminster Employment Service (WES) was created in 2017 to address the gaps in the local employment support provision and has continued adapting its' offer to emerging labour needs. The system identified early on to enable WES carry out its responsibilities, the structure of the service has evolved since then. The service is currently divided into two main areas, the Coaching and Jobs & Training. A system is needed to meet the employment coaching and jobs brokerage vision of the service today; this is affecting the viability of services offered. Additionally, end user feedback has highlighted areas of improvement. These include; vacancy management, integration with third party tools, jobs to skill matching, ability to run specific reports, lack of scalability and cluttered user interface. There is the need for the customer relationship management (CRM) platform to meet majority of the service's current responsibilities and offerings.
Timeline
- Completed: Award date18 November 2024
- Completed: Award published12 December 2024Current notice
- Next: Contract expiry date17 November 2027in 13 months
About the buyer
capitalEsourcing is the eSourcing and contract management portal of Westminster City Council, a local government organisation. Suppliers must first register on the portal before they can contract with the council. Registration opens up every advertised opportunity, from a low-value request for quotes to a high-value invitation to tender. The portal itself runs on Jaggaer, and the solution provider gives suppliers technical support. Notices that the council publishes on Find a Tender link suppliers back to capitalEsourcing to place a bid. The procurement team, contract managers and suppliers run live contracts in the same system, with deadline alerts and KPI scorecards.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of capitalEsourcing's contract awards have been in business services.
Relevant CPV codes
- 48100000 · Industry specific software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@capitalesourcing.gov |
25 similar open tenders
See more open tenders related to BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System.
- Open tender
Commercial Asset Management System
- Open tender
003726 - Internal Audit Management System
- Open tender
Electronic Point Of Sale Solution
- Open tender
003257 - Digital Road Management Platform
- Open tender
PDSE Patient Record Management Solution
- Open tender
Ransomware Containment Solution
Related topics
Topics related to BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System, ranked by notice volume.
- 3,218£92.8bn
- 1,651£38.1bn
- 32,402£2.0tn
Related buyers
Buyers similar to capitalEsourcing.
- 413£10.7bn
- 129£1.0bn
- 108£6.5m
- 94£440.4m
- 89£1.2bn
- 78£391.9m
- 60£13.2m
- 47£87.1m
- 44£26.7m
- 32£7.6m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
