CRM Salesforce Media Publisher
Details
- Supplier(s)
- Ribbonfish Ltd
- Value
- £147,400
- Topic
- Customer Relation Management software development services
- Published
- 25 November 2024
Tender description
As part of its five-year strategic plan, Edinburgh University Press (EUP) is looking to procure a Customer Relationship Management (CRM) system, to increase the visibility of communication with customers, agents and potential contributors across all teams. This will also support the sales and marketing teams in capturing and tracking sales opportunities, with the ultimate aim of increasing sales revenue. Lot 1: As part of its five-year strategic plan, Edinburgh University Press (EUP) is looking to procure a Customer Relationship Management (CRM) system, to increase the visibility of communication with customers, agents and potential contributors across all teams. This will also support the sales and marketing teams in capturing and tracking sales opportunities, with the ultimate aim of increasing sales revenue. Contract is for an initial 3-month system implementation and then a 6-month support contract, with an option to extend for an additional 4 years (4 x 12 months)
Timeline
- Completed: Award date11 November 2024
- Completed: Award published25 November 2024Current notice
About the buyer
University of Edinburgh buys as a higher education institution, through its own Procurement function. Larger tenders are advertised on Public Contract Scotland, via the PCS-T e-tendering platform. Suppliers must register separately on both systems before bidding. Much of this procurement flows through framework agreements with APUC, Scotland Excel and the Crown Commercial Service. Prior information notices invite market engagement from suppliers ahead of larger tenders. The Strategic Procurement team leads regulated sourcing, while Operational Procurement manages day-to-day purchase orders. A Procurement Support team handles reporting, data analysis and training across the function.
Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.
Over the past 5 years, most of University of Edinburgh's contract awards have been in laboratory and precision equipment, medical equipment and pharmaceuticals and software and information systems.
Relevant CPV codes
- 72212445 · Customer Relation Management software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-edinburgh.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-edinburgh.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-edinburgh.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-edinburgh.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-edinburgh.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-edinburgh.gov |
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