Expired contract

Complaints and Compliments System

Details

Buyer: North Yorkshire Council
Supplier(s): Netcall Technology Limited
Value: £76,770
Duration: 1 year
Topic: Database and operating software package
Published: 16 October 2024
Source: uk:contracts_finder

Tender description

Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council. Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules. This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."

Timeline

Completed: Award date29 August 2024
Completed: Award published16 October 2024
Current notice
Completed: Contract expiry date28 August 2025

About the buyer

North Yorkshire Council is a unitary local authority formed in April 2023, replacing the former county council and seven district and borough councils. Some contracts run through framework agreements with multiple suppliers, others go to a single provider. Individual purchases are led by service managers and commissioners in each service area.

Over the past 5 years, most of North Yorkshire Council's contract awards have been in transport services, construction work and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@north-yorkshire-council.gov
Commercial Director	+44 •••• ••••••	••••••••@north-yorkshire-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@north-yorkshire-council.gov
Category Lead	+44 •••• ••••••	••••••••@north-yorkshire-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@north-yorkshire-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@north-yorkshire-council.gov