GB-Kings Lynn: Customer Engagement Platform
Details
- Supplier(s)
- Granicus-Firmstep Ltd
- Value
- £101,500
- Duration
- 3 years
- Topic
- Customer Relation Management software package
- Published
- 2 October 2024
- Source
- uk:contracts_finder
Tender description
Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform. The platform design should consider customer needs, and the provider should have experience in seamless platform migrations. Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Timeline
- Completed: Award published2 October 2024Current notice
- Completed: Award date7 October 2024
- Next: Contract expiry date6 October 2027in 12 months
About the buyer
Freebridge Community Housing is a housing association and registered provider that manages around 7,300 homes across west and north Norfolk with its own procurement team. Suppliers can register free with Freebridge's own Procurement Portal to bid for contracts. Tenders also run through a dedicated e-sourcing portal built on Delta eSourcing technology. Every contract is procured in line with the Procurement Act 2023. Framework agreements from third-party providers are used alongside direct tenders when needed. The housing association was created in 2006 through a stock transfer from the Borough Council of King's Lynn and West Norfolk.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Freebridge Community Housing's contract awards have been in construction work, construction materials and architectural and engineering services.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
- 72212445 · Customer Relation Management software development services
- 79342310 · Customer survey services
- 79342320 · Customer-care services
- 79342321 · Customer-loyalty programme
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov |
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